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Our Guarantee

In addition to a guarantee that backs all of the work we do, you can feel comfortable knowing that each project is fully insured.
hardwood floors guarantee
Each of our skilled craftsmen are carefully screened to ensure they meet our standards of excellence and quality workmanship

Heating and Air Conditioning Quality Service

HVAC Quality Customer Service

Our highly trained technicians are a skilled, dedicated team of individuals that perform routine maintenance and emergency service when called upon. The technicians attend factory training and in-house training on a regular basis to keep up with a rapidly changing industry. They receive technical and customer service training procedures to maintain their competency.hvac
Each technician is EPA certified and is equipped with the latest electronic diagnostic instruments. Technicians are equipped with a cell phone for access to the office for support, the manufactures for support and the customers.
Your heating and air conditioning equipment is a major investment and the energy usage is a concern for everyone today. Regular scheduled maintenance is recommended to keep your equipment operating efficiently, reduce costly breakdowns and the inconvenience they can cause. Please review the service agreement plans listed below and decide which plan is best for you.

EMERGENCY SERVICE

When the technician arrives, he will charge a diagnostic fee to diagnose the problem with no travel time charges. He will then quote the repair before performing any additional work. Service repairs are guaranteed one year for the parts and the labor.

MAINTENANCE SERVICE

Gold Service Agreement: Perform a routine scheduled maintenance on your equipment. Should your equipment need any additional repairs during the year, most repairs are covered. This plan basically provides you the required maintenance and provides peace of mind to keep your equipment operating and enjoy the comfort it provides.
Maintenance Service Agreement: This plan will provide a regular scheduled maintenance call for your equipment. Should your equipment have any problems during the year, you will receive a discount on those repairs.

Please see our CONTACT PAGE to request further information.

 

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We specialize in solving all of your Heating and Air Conditioning Needs.
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781-662-1640

Service Area


Serving the Greater Boston Area

• Saugus • Malden • Medford • Wakefield

• Stoneham • Melrose • Lynnfield • Peabody

• Danvers • Winchester • Lexington

• Salem • Marblehead • Woburn • Burlington

• Reading • North Reading •Lynn • Somerville

•Chelsea •Brookline • Andover • Revere

•Boston • Quincy • Everett

Testimonials


Thank you for the great service and the pleasant experience. We are absoultly delighted with the final result. We are only too happy to recommend you.
- A. Stoyevich, Brighton

I've used Custom Air on serveral ocassions and have been impressed with the service. The guys on site have always been professional and helpful. They've done a brilliant job.
- M. Roberts, Needham

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